Return & Exchange Policy

At Zaavi Jewels, our goal is to ensure your complete satisfaction with your purchase. All ZAAVI products are handcrafted by expert karigars, undergo rigorous quality checks and extensive visual audit before being dispatched. As each product is unique, it may vary slightly from the pictures. Returns and Exchanges will only be accepted if:

We only accept Exchange/Return on a product upto the same value or above if there is any size issue (in case of rings or bangles), damage in transit, or if the product sent by Zaavi is incorrect.

1		Eligibility:
	→	You can return an item(s) within 5 days of the delivery date.
	→	All exchanges must be of equal value or less.
	→	Our full refund policy covers products that are in new, unused condition with their original tags and packaging.
2		Initiating a Return/Exchange:
	→	In case of any quesry write to our customer service team at support@zaavi.co.in. If you wish to make a return or exchange you need to notify us for online request within 5 days of receiving the order. You can go on the link ________________________________________ and submit your return/exchange request by filling the form.
	→	Provide your order number and the reason for the return with live images within 48 hours of delivery.
3		Return Process:
	→	The product should be packed carefully in it's original packaging with all the related things that were received at the time of delivery along with the bubble wrap.
	→	Once the product is received at our head office. The product will undergo a quality check. A credit note will be issued, against which you can purchase something within 6 months of exchange.
	→	Please note that we try our best to respond to your emails & queries on priority basis. However, it may take us a time period of 24-48 hours in case of heavy traffic.
		Reverse pick-up
	→	Once the product is approved for return, we will arrange for a pick-up free of charge.
	→	Once we receive your returned item(s), it is the discretion of our QC Team whether the product is approved for refund. 1. We’ll inspect them to ensure they are in new, unused condition. 2. If they pass inspection, we’ll process your refund within 2 business days. 3. If it passes the said check we will replace the same product with a new one. In case the product goes out of stock we will refund the amount via Store Credit. The Store Credit is valid for 6 Months from date of issuance. 4. The exchange process time will equal the build time of the new item.
		*We are not responsible for any damaged packages or packages lost in transit. We are not liable for any returns that we were not notified of.
4		Items Not Eligible for Return:
	→	Used, damaged, or altered items.
	→	Personalized or customized items.
	→	Package lost in shipment
	→	Package refused by recipient
	→	Incorrect delivery address.
	→	If the jewellery is not faulty or damaged in any way.
	→	Minor variations in colour & design of the jewellery
	→	After more than 3 failed delivery attempts by our courier agent.
	→	Products without original tags
	→	Sale items or items purchased using a credit note, gift coupon or offer. Please get in touch if you have questions or concerns about your specific item.
	→	Product exchanges based on length are not feasible.